Answers to the Questions Pool Pros Actually Ask
Need help figuring out how AquaSuite works, what’s included, or how billing works? You’re in the right place.
We’ve answered the most common questions from service pros just like you — so you can move forward with confidence.
Looking for something specific? Use the filters to find answers by category.
What is AquaSuite?
AquaSuite is an all-in-one software platform built specifically for pool service businesses. It helps pros manage scheduling, billing, communication, reporting, and more — all from one place.
Who is AquaSuite for?
Whether you're a solo operator or managing a team, AquaSuite was built with you in mind. Our tools scale with your business and simplify your day-to-day operations.
Do I need to install anything?
Nope! AquaSuite runs in the cloud. You can access your account from any modern browser on desktop, tablet, or mobile — no software installations or updates required.
How much does AquaSuite cost?
AquaSuite is just $1 per active customer per month. There's a minimum of 50 active accounts ($50/month), and no hidden fees, per-user charges, or tiered pricing.
What counts as an 'active' account?
An active account is any customer you're actively servicing. You can pause or archive seasonal accounts to avoid paying for them during the off-season.
Is there a free trial?
We offer a 30-day money-back guarantee — try it out risk-free and cancel within 30 days for a full refund.
Can I cancel at any time?
Yes. There are no contracts or long-term commitments. Cancel anytime from your account settings.
Does AquaSuite include route management?
Yes! You can plan and adjust service routes with ease, view stops on a map, and optimize your team's workflow.
Can I send invoices and collect payments?
Absolutely. AquaSuite includes invoicing tools and supports online payments via Stripe — no extra tools required.
Does AquaSuite work on mobile devices?
Yes. Our platform is mobile-friendly and fully responsive. Native iOS and Android apps are coming soon.
Can I manage repairs and work orders?
Yes — AquaSuite has built-in tools for managing repairs, including tracking issues, assigning jobs, and capturing before/after photos.
Does AquaSuite support 2-way texting?
Yes. Communicate with customers via SMS and keep a full message history right inside your account.
How do I get started?
Click “Get Started” on our website to create your account. Setup is quick, and we offer onboarding help if you need it.
Do you offer support?
Yes — you can reach us via email or through our support chat always availabe in the app. We’re here to help!
Can I import data from my old system?
In most cases, yes. We can help import your customer list, service history, and other data. Just contact support to get started.